Privacy Policy

GetFromPakistan.com (“we”, “us”, or “our”) operates a personal shopping and parcel forwarding service connecting customers in the United Kingdom with goods sourced and shipped from Pakistan. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, request quotes, place orders, or communicate with us.

We are committed to handling your data responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We may collect the following types of personal information:

• Contact details — name, email address, phone number, and WhatsApp contact information.
• Delivery addresses — UK delivery address and, where relevant, sender addresses in Pakistan.
• Order information — product links, descriptions, sizes, preferences, photos you share, and special instructions for concierge or shipping requests.
• Payment-related data — we do not store full card details. Payment processing is handled by Stripe; we may retain transaction references, amounts, and payment status.
• Communications — messages sent via email, WhatsApp, live chat, or our website forms.
• Technical data — IP address, browser type, device information, and cookies (see Cookies section below).

We use your personal data solely to operate and improve our service:

• Processing and fulfilling your shopping or shipping requests
• Preparing quotes and communicating order updates
• Coordinating sourcing, quality checks, and international delivery
• Processing payments through our payment provider
• Providing customer support and responding to enquiries
• Complying with legal, customs, and regulatory obligations
• Improving our website and service experience

We do not use your data for unrelated marketing profiling, and we do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

Under UK GDPR, we process your personal data on the following legal bases:

• Contract — to fulfil our agreement with you when you request a quote or place an order.
• Legitimate interests — to operate our business, prevent fraud, and improve our services, where these interests do not override your rights.
• Legal obligation — where required for tax, customs, or other regulatory compliance.
• Consent — where you have given clear consent, such as for optional marketing communications (you may withdraw consent at any time).

Our website uses cookies and similar technologies to ensure the site functions correctly and to understand how visitors use our pages.

• Essential cookies — required for core site functionality and security.
• Analytics cookies — help us understand traffic and usage patterns so we can improve the experience (where enabled).

You can control cookies through your browser settings. Disabling essential cookies may affect how certain parts of the site work.

To deliver our service, we share limited personal data with trusted third parties who process information on our behalf. These partners are contractually required to protect your data and use it only for the purposes we specify:

• Stripe — secure payment processing. Stripe handles card details directly; we do not store full payment card numbers on our servers.
• Shipping partners (DHL, FedEx, and others) — name, address, contact details, and parcel information required for international delivery and customs clearance.
• Communication tools — such as WhatsApp and live chat providers used to respond to your enquiries.
• Hosting and infrastructure — cloud services that securely store and transmit data needed to run our website and operations.

We do not authorise any third party to sell your data. Data is shared only as necessary to fulfil your order or operate our service.

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including:

• Active orders and ongoing customer support — for the duration of the relationship and a reasonable period afterwards
• Transaction and tax records — as required by UK law (typically up to six years for financial records)
• Marketing preferences — until you withdraw consent or ask us to delete them

When data is no longer needed, we securely delete or anonymise it.

If you are in the United Kingdom, you have the following rights under UK data protection law:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — request deletion of your data in certain circumstances
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, commonly used format
• Objection — object to processing based on legitimate interests or for direct marketing

To exercise any of these rights, contact us using the details below. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

As a cross-border service operating between Pakistan and the United Kingdom, your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place — such as standard contractual clauses or equivalent protections — so your data remains protected to UK standards.

We take the security of your personal data seriously. Measures include encrypted connections (HTTPS), Stripe-secured payment processing, access controls for our team, and secure storage of order and customer records. While no method of transmission over the internet is 100% secure, we work continuously to protect your information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this page will be revised accordingly. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your personal data, please get in touch:

• Email: privacy@getfrompakistan.com
• Head office · Pakistan: Pakistan
• Operations: Islamabad & Karachi

You can also reach us via our request forms or WhatsApp — include “Privacy enquiry” in your message and we will direct your request appropriately.